Returns
At Aujané's Sweets we want you to be completely satisfied with your purchase.

Please call our customer service department at 832-382-0413 or email aujanes@gmail.com before returning any merchandise.

Return Policy
All return requests for unwanted items must be made within 5 days of receiving the order. Only sealed, unopened and UNUSED merchandise in its original packaging will be accepted.

Edible food products (including all petal & luster dusts, highlighters, colorings, disco dust, dragees, etc.), pre-made gumpaste flowers and decorations, royal icing decorations, edible images / frosting sheets, silicone & resin molds, rolling pins, books, magazines, videos, media, turntables, Acrylic cupcake and cake stands, bulk orders, cake pans, all bakeware, air brushes, cake dummies, chocolate transfer sheets, all edible image transfer sheets, discounted items, seasonal items and special orders are NOT returnable. All gift certificates are non-refundable.

All discontinued and clearance merchandise is non-returnable.

To receive credit and have unwanted merchandise picked up: FIRST - Call our customer service department at 832-382-0413 and obtain a return merchandise authorization number (RMA). Your RMA (return merchandise authorization) number must be clearly printed on the outside of the box. No returns will be accepted without the RMA number clearly printed on the outside of the box.

No returns will be accepted 30 days after an RMA number has been issued to you.

Please ship your package with adequate insurance for the value of the contents. If your merchandise is lost or damaged while returning, Aujané's Sweets will not assume responsibility. Enclose the sales receipt from Aujané's Sweets (or photocopy of original). Once a return package is received by Aujané's Sweets, a refund will be issued on your credit card.

Oops! Our Mistake-we shipped the wrong item! First, call our customer service line at 832-382-0413 within 5 days of receiving your package and we will correct our error. PLEASE do not ship the item back before calling and receiving an RMA.

Damaged Items
Aujané's Sweets LLC. prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better.

For Damaged Goods Claim
Save your shipping box and packaging! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Call our customer service number at 832-382-0413 to report damaged goods within 2 days of receipt of product. All damaged items MUST be returned in the original box with the original packing material. If you return a damaged item in any other packaging and the carrier denies the damage claim due to packaging, we cannot issue a refund to you.

A return merchandise authorization will be given to you and USPS will pick up your package within 2-3 business days. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.

Refused Orders and Undeliverable Orders
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping to Aujané's Sweets LLC.

Undeliverable packages include orders with incorrect addresses or orders where UPS has made three attempts to deliver and no one is available to accept the package.

Returned Orders Due to Incorrect Address
If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customers expense. If the customer chooses not to have the order re-shipped, they will be charged a 20% restocking charge plus the original shipping charges.
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©2013 - 2017 Aujane's Cake Supplies. All rights reserved. web development

Mailing address: 238 S Egret Bay Blvd #126 League City, Texas 77573

 Phone: (832) 382-0413

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